1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale. This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.
3. Geographical limitations
3.1 We will usually only be able to deliver to the United Kingdom
4. Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is on the United Kingdom mainland, the typical period for delivery of products by this method is 3 - 4 working days, often sooner.
4.2 If you place your order before 12pm on a working day, these time periods run from the close of business on that day; if you place your order after 12pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
4.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
5. Delivery charges
5.1 Our delivery charges are as follows:
(a) in respect of all UK mainland destinations, delivery charges will be £6.00.
(b) orders over £100 will be delivered free if this option is available at checkout.
6. Delivery tracking
6.1 Delivery tracking is available in respect of all orders for our products.
6.2 To track your delivery, enter your tracking number (which is provided in your order dispatch email) into our delivery service provider's website provided.
7. Receipt and signature
7.1 All deliveries must be received in person at the delivery address, and a signature must be provided.
9.1 If your products remain undelivered despite our delivery service provider attempting to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may arrange redelivery or collect your products, including a time limit for collection.
10. Delivery problems
10.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery.
10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
If you wish to return any items please contact us on firstname.lastname@example.org
In order to return an item(s) please ensure it is unopened and in a re-sellable condition.
Original postage is not refundable and you must cover the cost of return postage. We recommend using a trackable service with insurance and retain your proof of postage.
We are not responsible for any items that do arrive and are not obliged to offer a refund on missing items.
Please note for hygiene reasons - earrings are not refundable
Gift cards bought in store are non refundable and valid for 1 year from the purchase date.
In the unlikely event that item(s) arrive broken, please contact us immediately by email.
Return address - The Method, 9 St Stephen Street, Edinburgh, EH3 5AN.